Return Policy
We believe in the results our Silicone Scar Sheets Roll delivers. That’s why we offer a 30-day satisfaction guarantee for first-time customers who give the product a fair and consistent try.
If you’re not satisfied with your results after regular use, we’ll issue a full refund.
To qualify for a refund, please follow these steps:
1. Use the product consistently
Apply the silicone scar sheets daily for 6–8 hours per day over a period of at least 30 consecutive days. Consistent use is essential for visible results.
2. Document your use
Take weekly, time-stamped photos or videos clearly showing the product applied to the same area. This helps confirm that the product was used as directed.
3. Give it a fair shot
This guarantee is designed for customers who genuinely try the product as intended. Refunds will not be granted for inconsistent or incorrect use.
4. Initiate your request
Send an email to varoura.contact@gmail.com with:
- Your full name and order number
- Weekly documentation (photos/videos) of use
- A short explanation of your experience and reason for refund request
Results expectation
Many users begin to notice visible improvement within a few weeks. However, every skin type and scar is different — deeper or older scars may take more time. Staying consistent is the key to best results.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect.
We’ll review the issue promptly and work with you to provide a replacement or solution.
Exceptions / Non-Returnable Items
Due to the personal nature of our product, we cannot accept returns for opened or used scar sheets.
We also do not accept returns for sale items, promotional bundles, or gift cards.
If you’re unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to receive the correct item is to return your current one (if eligible).
Once your return is accepted, you can place a new order for the desired product.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be unused, uncut, and in its original sealed packaging.
For hygiene and safety reasons, we cannot accept returns once the roll has been opened or handled. You’ll also need to provide your receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the refund decision.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or card issuer may take additional time to post the refund.
If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at varoura.contact@gmail.com.